Start-up Hub

A well-trained customer service team can reflect a positive company image, as well as help businesses to attract and retain customers that’s why Entrepreneurship and Business University “EBU” collaborated with Start-up Hub to present an online webinar about the importance of "Customer Service Role"

The number of attendees was 200 people and they were awarded certificates of honor from Start-up Hub in Riyadh.

Date : 2-2-2022

Time: 5:00 PM

Event Name : Proficiency in Customer Service

Lecturer Name : Ahmed Zidan, Manager of the training and development department of AlMoasher Group

Lecture Outline:

1. What is a call center job?
2. Important Qualities and Skills Every Call Center Agent Should Have.
3. Call center companies Departments
4. Good Call Center vs. Bad call center
5. Requirements of Success in call center job
6. Communication Style
7. Communication over the phone
8. How to make a professional customer service call
9. Phone Etiquette
10. Dealing with Angry Customers